Preparing the package
Methods of delivery
Mondial Relay - Relay Point
Delivery of the parcel against signature, in a relay point near you; this service is available in France, Belgium and Luxembourg. Mondial Relay is a network of over 6,000 shops, which receive parcels at your attention. Most of these shops are open on Saturdays, they offer an hourly amplitude which allows easy removal of your package, when you leave your work or go for shopping. Generally packages are available at the relay point between 3 and 5 working days after the shipment.
La Poste Colissimo Expert
Home delivery against signature. Deliveries are made in all countries served securely by postal services, by "Colissimo delivered against signature."
You can follow the delivery of your package by entering your tracking number at: http://www.colissimo.fr
Usual delivery times
Maximum delivery time
Maximum weight of packages
The maximum weight of a package is 30 Kg.
As soon as your order leaves our warehouse you receive a shipping confirmation e-mail with a tracking number. You can thus monitor your delivery through the website of the chosen carrier, in real time, wherever you are.
Mondial Relay can also alert you by SMS of the provision of the package in the chosen relay point.
Shipping costs vary depending on the mode of transport, the place of delivery, and weight of the items ordered.
For home delivery, you can specify a different delivery address than the one given for billing.
The customer is fully responsible for the quality and accuracy of the address given with the order. In case of error or inaccuracy, Lady Edna assumes no responsibility; if the package is lost, comes late, or is returned to the sender, the client will not be compensated and will bear all costs of this wrong address.